Effective date: 2020-08-11
Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our website, such as when you place an order, sign up for our newsletter, or contact us for support. The types of personal information we may collect include:
Contact Information: Name, email address, phone number, and mailing address.
Order Information: Information related to the products you purchase, such as product details, quantity, and payment information.
Communication Information: Information you provide when you contact us via email, phone, or through our website's contact form.
Preference Information: Information about your preferences and interests, such as rug styles, sizes, or design preferences.
We may also collect certain non-personal information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing patterns. This information is used to analyze trends, administer the website, track user movements, and gather demographic information for aggregate use. It helps us improve our website and tailor our services to better meet your needs.
Use of Information
We use the personal information we collect for various purposes, including:
Order Fulfillment: To process and fulfill your orders, communicate with you regarding your purchase, and provide customer support.
Marketing and Communication: To send you promotional materials, newsletters, and updates about our products, services, and special offers. You can opt out of receiving these communications at any time.
Personalization: To personalize your experience on our website and recommend products or services that may interest you.
Improvement of Services: To analyze and understand user preferences, trends, and behavior in order to improve our website, products, and services.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Disclosure of Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may disclose your personal information to trusted third-party service providers who assist us in operating our website, conducting business activities, and providing services to you. These service providers are obligated to keep your information confidential and use it only for the purposes specified by us.
We may also disclose your personal information to comply with legal obligations, enforce our website policies, protect our rights, or ensure the safety of others.
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Cookies and Tracking Technologies
Our website may contain links to third-party websites. These external websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of these third-party websites before providing any personal information.
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have unintentional